As a trusted local florist serving households and businesses throughout Croydon, we are dedicated to delivering only the freshest flowers and impeccable arrangements. We understand the importance of reliability and quality, whether your order is for a celebration, business event, or a thoughtful gesture. Our fresh flowers guarantee underpins everything we do, ensuring every bouquet leaves our shop at its very best.
Your satisfaction is our priority. In the rare event that your flowers arrive damaged or in less-than-perfect condition, please notify us promptly. To assess the situation, we kindly ask that you provide a photo of the damaged item within 24 hours of delivery. Our team will review your claim swiftly and arrange an appropriate resolution, which may include a replacement bouquet or a full refund, depending on the circumstances.
Florists Croydon is proud to offer a freshness window for all flower arrangements made by our expert florists. We guarantee that your flowers will remain fresh and vibrant for a minimum of five days from the delivery date, provided they are cared for according to the instructions supplied with your order. Should your arrangement fail to meet this standard, please reach out to us within the freshness window so we can address your concerns.
Your peace of mind matters to us. If your order arrives damaged, is missing items, or does not meet our stated quality standards, you are eligible for either a replacement or a full refund. Simply contact us within 24 hours for damaged items, or within the guaranteed freshness window. Depending on the issue and your preference, we will expedite a replacement arrangement using the best blooms available or process a refund to your original payment method. Please note that to support your claim, photographic evidence may be required.
We value all feedback from our customers, as it helps us continuously improve our service. If you have any issues or complaints regarding your Florists Croydon experience, please let us know as soon as possible. Upon receiving your complaint, our customer support team will investigate the matter thoroughly and aim to resolve it within three working days. Rest assured, you will be kept updated at every stage of the process, and we will do everything we can to reach a fair and satisfactory outcome.
Florists Croydon takes great pride in our longstanding reputation for serving the local community with top-quality flowers and dependable customer service. Our return, refund, and complaints policy reflects our genuine commitment to customer satisfaction and our fresh flowers guarantee. We appreciate your trust and strive to ensure your experience with us is delightful and worry-free, every time you order.
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