These Terms & Conditions govern your use of the Florists Croydon e-commerce website and the purchase of any goods or services offered through our online flower delivery platform, operated for customers in Croydon and the surrounding regions. By placing an order with Florists Croydon through our online store, you agree to abide by these Terms & Conditions, which constitute a binding agreement between you and Florists Croydon ("we", "us", "our"). Please read these Terms & Conditions carefully before making a purchase. If you do not agree with any of these terms, you should refrain from using our services.
This website is intended for use by individuals who are at least 18 years old and who reside in Croydon and neighbouring areas. Our online flower delivery service is available only to addresses within Croydon and selected nearby locations as specified during the order process. By placing an order, you confirm that you are eligible to enter into a legally binding contract and that the delivery address provided falls within our coverage area.
Placing an order for online flower delivery from Florists Croydon involves the following steps:
We reserve the right to refuse or cancel any order at our discretion, including orders for delivery outside our designated zones or those that may contravene legal or ethical standards.
All products are subject to availability. Occasionally, certain flowers, colours, or arrangements may be unavailable due to seasonal variations or supply issues. In such rare cases, we will make every reasonable effort to offer suitable substitutions of equal or greater value and similar appearance. If a required substitution is significant or alters the overall design, we will endeavour to contact you for approval where time permits.
All prices displayed on the Florists Croydon website are inclusive of applicable VAT or sales taxes, unless stated otherwise. Delivery charges, where applicable, are calculated at checkout and presented before you submit your order.
We accept payment via the secure methods indicated during checkout. Payment must be completed in full at the time of ordering; we will not process or dispatch any order until payment is confirmed. You warrant that you are authorised to use the selected payment method and that the details provided are accurate and valid.
Should there be an issue with processing your payment, we will contact you to resolve the issue. Your order will only be confirmed once payment has cleared.
Online flower delivery is available for eligible addresses in Croydon and the surrounding localities indicated during checkout. We offer a range of delivery options, including same-day and next-day services depending on order cut-off times and current demand.
While we strive to meet your preferred delivery date and time, circumstances outside our control (such as traffic conditions, adverse weather, or supply chain disruptions) may on rare occasions result in delays. We will promptly notify you if we anticipate any delay in your delivery and will work to keep you informed at every stage.
For residential deliveries, where nobody is available to receive the flowers, we will try to leave the flowers with a neighbour or in a secure location, and we will leave a note for the recipient. For business or hospital deliveries, the flowers may be delivered to a reception area as required by the premises.
Amendments: If you require a change to your order, please notify us as soon as possible. We will make reasonable efforts to accommodate changes to orders that have not yet been prepared, dispatched, or delivered.
Cancellations: Should you wish to cancel your order, you must contact us as soon as possible. Cancellations for standard flower arrangements may be accepted if the order has not yet been prepared. Once an order is in preparation or out for delivery, it cannot be cancelled or refunded. For bespoke or personalised arrangements, cancellations cannot be accepted once work has commenced on the order.
Your statutory rights regarding cancellations and refunds are not affected by these terms.
If you are not satisfied with the quality or freshness of your flower delivery, please contact us on the day of receipt and provide photographs where possible to help us investigate promptly. Each case will be reviewed on an individual basis, and if the complaint is justified, we may offer a replacement, partial refund, or other appropriate remedy as agreed.
Due to the perishable nature of flowers, returns are rarely possible. However, satisfaction is our priority, and we will always seek fair solutions. Please notify us immediately of any issues so we can resolve them promptly in line with our obligations under the Consumer Rights Act 2015.
You may include a personalised message card with your flower order. Please note that all text submitted for cards and notes must be free from offensive language, unlawful content, or material that infringes third-party rights. We reserve the right to decline, edit, or omit any message that, in our reasonable opinion, breaches this term.
Personal information provided by you during the order process will be handled in accordance with current data protection laws. Data will only be used for fulfilling your flower delivery request, managing your account, and providing customer support. For further information, refer to our Privacy Policy.
Florists Croydon will perform services with reasonable care and skill. However, we cannot be held liable for:
Our liability to you in connection with any order will never exceed the total price paid for that order. Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by our negligence or for any other liability which cannot be excluded by law.
All content and images displayed on the Florists Croydon website are protected by copyright, trademark, or other intellectual property rights. You may not use, reproduce, distribute, or exploit any part of our website content without express permission from the rights holder.
We are not liable for any failure or delay in performing our obligations where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, adverse weather, war, pandemic, strike, or disruption in supply chains or transport services.
These Terms & Conditions are governed by, and construed in accordance with, the laws of England and Wales. You and Florists Croydon irrevocably submit to the non-exclusive jurisdiction of the courts of England and Wales in respect of any dispute or claim arising from or related to these Terms & Conditions or any transaction carried out with us.
Florists Croydon reserves the right to update or amend these Terms & Conditions at any time. Any changes will be posted on this website. It is your responsibility to review these Terms & Conditions regularly before placing an order. Continued use of our services after changes are posted indicates your acceptance of the updated terms.
If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that provision will be severed but will not affect the validity and enforceability of the remaining terms. These Terms & Conditions constitute the entire agreement between you and Florists Croydon regarding the subject matter and supersede any prior communications or arrangements.
These Terms & Conditions are applicable to all customers making use of our online flower delivery services via Florists Croydon for delivery both within Croydon and the neighbouring localities served by us. Our commitment is to offer a reliable and high-quality online florist service to our wider community, and these terms are in place to clarify the rights and responsibilities of both parties throughout the ordering and delivery process.
If you have questions regarding these Terms & Conditions or require further clarification, please contact our customer service team for assistance. Thank you for choosing Florists Croydon for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Florists Croydon, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Florists Croydon.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
